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Privacy policy

See Terms & Conditions

  1. W. Buffalo LTD d/b/a White Buffalo Hemp Company (collectively referred to in this privacy policy as “White Buffalo,” the “Company” or sometimes “we” or “us” or “our”), an Oklahoma limited liability company, owns and operates www.whitebuffalohemp.co (referred to herein as “White Buffalo website” or “website”).
  2. Thank you for visiting our White Buffalo Hemp Company. We have created this privacy policy (the “Privacy Policy”) in order to disclose and address how we collect, use, protect or otherwise handle ‘Personally Identifiable Information’ (PII) you provide to us as user of White Buffalo Hemp Company’s website. PII, as used in US privacy law and information security, is information, such as a name or mailing address, that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
  3. You agree to this Privacy Policy, in its entirety, when you: (a) access or use this website; (b) register with the site; (c) place an order; (d) agree to receive e-mail from us by indicating consent on the Site or via any other means; (e) provide any Personally Identifiable Information; (f) sign up to receive offers for free samples, products or discounts; or (g) register for one of our promotions.
  4. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle personal information. If you have any questions or concerns regarding this Privacy Policy, you should contact [email protected] You may also contact us by phone Monday – Friday from 9:00 a.m. to 5:00 p.m. CST at: 888-510-2392.

Notification By Our Website

Information Collection and Use

What personal information do we collect?

When you set up an account/register through our website or purchase an item from our website, we collect personal information provided by you voluntarily that may include your:


The above information is used to provide you with the content, subscriptions, goods and services that you request or purchase through our website. We use your email address to provide you with information about your order and its status and we may occasionally send out emails, including newsletters, to users who have placed an order online, with information about other products/services available on our website. Your phone number may be used by our customer support representatives in the event we need to contact you about an order or to contact you regarding customer offers or information you have requested.


The information collected from you is used in the following ways:

In addition, we may collect certain information by automated means such as cookies, web beacons and web server logs.


Information we automatically collect through your use of the website:

As you use our website, certain information may also be passively collected. Through cookies, pixels, beacons, log files and other technologies, we may collect information about how you use our website. By knowing more about you, we can improve our processes and better serve you as a customer. Please see the sections regarding cookies and opting out of tracking below for more information.

Registration

You can place an order through White Buffalo Hemp Company’s website without registering, but checkout does require a user to provide certain PII and to agree our Terms and Conditions. To use some features on our website or place an order, a user may complete a registration form to establish a password protected user account. During registration, a user is required to give contact information, such as name and email address and payment information such as a credit card number if placing an order. This information is used to contact users about the products or services we provide for which they have indicated interest or placed an order. In some cases, it is optional for users to provide additional, demographic information, such as age and gender.

Cookies

A cookie is a text file stored on the user’s hard drive containing information about the user. The website creates cookies to record information about a user’s preferences, such as the items you add to your shopping cart, and for security purposes. Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have while using our website. In addition, the use of a cookie will enable users to log on without having to re-enter their password on each visit so they can fully interact with our website. Most cookies expire after a certain time period. If you wish, you may set your browser to reject all cookies and still view our website. Cookies placed by White Buffalo’s website are not tied to any personally identifiable information.

You may refuse/block the use of cookies by selecting the appropriate settings on your browser, however, please note if you do this you may not be able to use the full functionality of our website.

Log Files

How does our site handle do not track signals?

We honor do not track signals and we do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We allow third-party behavioral tracking.

Third Party Advertising

Other websites display retargeted ads to our website, on our behalf, across the Internet by the use of the services of advertising partners who collect non-personally identifiable information about your visits to our website, and your interaction with our products and services. The anonymous information is collected through the use of a pixel tag which is industry standard technology used by most major websites. No personally identifiable information is collected during this process. If you do not want the advertising partners of White Buffalo Hemp Company to collect this information, you may opt out of their services. Opting out will not affect your use of our Website.

Disclosure of Personal Information

White Buffalo owns and operates the our website and we are the sole owner of the information collected.

We know how important it is to keep your information confidential. We will not rent, sell or share your personal information with third parties except as specifically approved through your opt-in agreement or under the circumstances described in this Privacy Policy. If you do not want us to use or disclose personal information collected about you in the ways identified in this policy, you should not use our Website or services.

Disclosure for Legal Reasons

We may disclose and release your personal information to third parties: (a) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (b) in special cases, such as a physical threat to you or others, a threat to homeland security, to our website or employees, or to protect our Website, system or network, our employees, agents, suppliers, licensors, content providers, and the rights and property of White Buffalo Hemp Company, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, illegal conduct or a violation or alleged violation of this policy or other agreement we may have with you.

Disclosure for Shipping and Billing Reasons

We use an outside shipping provider such as the USPS, FedEx or UPS to ship orders placed on our website or via telephone, and a credit card processing company to bill users/customers for products purchased through our website or via telephone. These companies will not retain, share, store or use any of your personal information for any secondary purposes. We partner with other parties to provide specific services that are available on our website. When a user signs up for these services, we will share the user’s name or other contact information that is necessary for the third party to provide these services to the use. These parties are not allowed to use such personal information except for the purpose of providing these services.

Third-Party Links

Occasionally, at our discretion, we may include links to third-party sites on our website. These third-party websites have separate and independent privacy policies to which a user is subject. We have no responsibility or liability for the content, operations, and activities of these linked sites and are not responsible for the privacy practices of such other websites and we disclaim any and all liability for the actions of third parties or licensees, including or without limitation to actions relating to the use and/or disclosure of personal information by such third parties or Licensees. We encourage our users to be aware when they leave our websites and enter a third-party website. We also recommend to read the privacy statements of each and every website that collects their personal information. Our privacy policy applies solely to information collected by our website. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about any third-party sites linked to our Site.

Newsletters

If a user wishes to subscribe to one of our e-bulletins, newsletters or any other educational information, we will ask for contact information, such as name, phone number and email address.

User Generated Content: Feedback, Ratings, Comments, Public Forums

In order to post a message, comment, provide feedback or ask us a question, you will be asked to sign in with your user login information. We do not use this information in any way other than to recognize you for postings nor do we disclose this information to any third parties, including other users who participate in comment and discussion forums and boards on this Site, unless required by authorized law enforcement agencies when required.

With regard to the message boards, your email address is not visible on the boards, however other users are able to post a response to a post made by you or engage in a conversation with you on the same message board via your nickname without your email address being displayed.

Do remember whatever you post on our message boards, it is considered public knowledge and you should always use caution when posting. Avoid posting your home address or phone number or other PII on any public board or forum. Although one must be a registered user to post messages, the message boards are public and may be read by non-registered users. We do not allow/tolerate posting any messages which are obscene, vulgar, sexually-oriented, hateful, threatening or otherwise in violation of any laws. We reserve the right to remove or edit any content item or to close any user account for any reason.

White Buffalo reserves the right to republish your postings from the message boards in any format. To request removal of your personal information from our messages boards, blog or community forum, or to report what you believe to be inappropriate or offensive content, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Surveys and Contests

From time-to-time, our website requests information from our users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user has a choice whether or not to provide us with such information. Information requested may include contact information, such as name and shipping address, and demographic information, such as zip code, age level.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about the security of our website, you can send an email to [email protected]

Communications From Our Website

We occasionally send our website users information on products, services, special deals, newsletters and e-bulletins. Each user has the option to reject these each type of communications as they see fit. They may also request to be removed from our email list(s) or unsubscribe from our newsletter and promotional emails by clicking/pressing on the unsubscribe button at the bottom of these emails.

Occasionally, it is necessary to send out service-related announcements. For instance, if our service is temporarily suspended for maintenance, we might send you an email informing you of such service interruption. Generally, users may not opt-out of receiving these service-related communications. In addition, we communicate with our users on a regular basis to provide requested product information and regarding issues relating to their account via email.

Correction/Updating Personal Information

If a user’s personal information changes or if a user no longer desires to be a registered user, we will enable our users to correct, update or remove from our website the personal data they provided to us. Such changes can be made either through the information page on our website or by emailing us at [email protected]

Choice/Opt-out

When purchasing a product, a user may checkout as guest and is not required to register. Any user may unsubscribe from each e-newsletter, bulletin or other promotional e-mailing by clicking/pressing on the unsubscribe button at the bottom of these emails.

Users who no longer wish to receive our e-bulletins, newsletters or other marketing and promotional materials from us or our partners may opt-out of receiving these communications by replying to any such promotional email indicating your desire to no longer receive such emails or by emailing us at [email protected]

Collecting Information from Children Younger Than 18 Years of Age

Our Website is not directed or intended for children under 18 years of age. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18 years of age, you should not register or provide personal information on the websites or through the services. If we later obtain actual knowledge that a user is under 18 years of age, we will take steps to remove that user’s personal information from our systems. If you are the parent/ legal guardian of a child whom you believe has disclosed personal information to us, please contact us at [email protected] so we may delete and remove such child’s information from our systems.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

Data Retention

We will retain your information for as long as your user account is active or as needed to provide you services, including fulfilling your orders. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Changes in Use of Personal Information

Our privacy policy is subject to change. In the event of any change, we will provide notice of such change on our Website. If we want to use your personal information in a manner different from that stated to you at the time you provided such information to us, we will notify you of such change by posting notification of such change on our Website. At such time, you can determine whether you wish to allow us to use your information in this different manner. If you have opted out of all communication with our website or have deleted or deactivated your account with us, then you will not be contacted and your personal information will not be used.

California Online Privacy Protection Act (“CalOPPA”)

In accordance with the CalOPPA we agree to the following:

Fair Information Practices

In order to be in line with Fair Information Practices Principles we will take the following responsive action, should a data breach occur:

We will notify the users via in-site notification within 1 business day.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address and in accordance with CAN-SPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence. You can also unsubscribe by clicking on/pressing the unsubscribe button at the bottom of any promotional email.


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If you have any questions about this Privacy Policy or believe that our Website is not abiding by our Privacy Policy, please contact us by e-mail at [email protected] or contact us via telephone Monday – Friday from 9:00 a.m. to 5:00 p.m. CST at: 888-510-2392.